Policies

Important information about our return, refund, and shipping policies.

Return & Refund Policy

At Cosmetics by Briony, we are committed to providing high-quality products and exceptional service. Please take a moment to read our return and refund policy before making a purchase.

Change of Mind

We do not accept returns or refunds for a change of mind. Due to the nature of our products and for hygiene and safety reasons, all sales are final unless the item is faulty.

Faulty or Damaged Products

If you believe your product is faulty or has been damaged during transit, please contact us within 7 days of receiving your order. We may request photos or additional information to assess the issue.

If the product is deemed faulty, we will return it to the manufacturer for assessment. If approved, a replacement or refund will be issued based on the manufacturer's outcome.

Conditions for Faulty Product Returns

  • Proof of purchase (receipt or order confirmation) is required.
  • The product must be returned in its original packaging, where possible.
  • Only items deemed faulty by the manufacturer will be eligible for a refund or replacement.

Contact

To initiate a return for a faulty product, please contact us at:

msbrionyb@gmail.com
07 3 137 1643
Or visit Shop 6a, 335 Honour Ave, Graceville QLD 4075

Shipping Policy

Free Shipping on all orders over $99

Australia Post Standard Delivery Service only

We're committed to getting your premium skincare products to you safely and efficiently. All orders are carefully packaged and shipped via Australia Post's reliable standard delivery service.

Processing Time

Orders are processed within 1-2 business days

Delivery Time

Standard delivery: 3-7 business days Australia-wide

AfterCare Policy

At Cosmetics By Briony, we are committed to providing you with the highest quality of care before, during, and after your aesthetic treatments. Proper aftercare is essential to ensure optimal results and minimise any potential side effects. Please review the following aftercare guidelines:

General Aftercare Guidelines

  • Avoid Touching/Tampering - Refrain from touching the treated area(s) unnecessarily to minimise the risk of infection.
  • Avoid Sun Exposure - Protect treated areas from direct sunlight and use a broad-spectrum sunscreen with SPF 30 or higher.
  • Avoid Excessive Heat - Avoid hot tubs, saunas, steam rooms, and intense exercise for the first 24-48 hours post-treatment.
  • Skincare - Use gentle cleansers and avoid abrasive skincare products on treated areas. We sell post-treatment Essential Packs which are fantastic for pre and post-treatment skincare.
  • Follow-up Appointments - Attend scheduled follow-up appointments as recommended by your provider to assess results and address any concerns.

Specific Treatment Aftercare

For Injectables

  • • Avoid rubbing or massaging the treated area(s) for the first 24-48 hours
  • • Stay upright and avoid lying down for 4-6 hours after treatment
  • • Ice packs may be applied as directed to reduce swelling or discomfort

For Skin Treatments

(e.g., Chemical Peels, Microneedling)

  • • Follow any specific post-treatment skincare regimen provided by your provider
  • • Avoid picking or peeling any flaking skin; allow it to shed naturally
  • • Use gentle skincare products and avoid exfoliating until cleared by your provider

Emergency Contact Information

In case of any unexpected reactions, severe discomfort, or concerns, please contact our clinic immediately:

Clinic: (07) 3137 1643
After-hours Emergency: 0421 555 977

Note: Individual aftercare instructions may vary based on the specific treatment received. Please follow the personalised guidelines provided to you by your provider.

By adhering to these aftercare guidelines, you can help ensure the best possible results from your aesthetic treatments. Thank you for choosing Cosmetics By Briony for your aesthetic care.

Cancellation Policy

I truly value my clients, time is valuable to every person. I do have a 24 hour cancellation fee and reschedule policy that applies to all services and booking. Thank you for understanding our time together is valuable.

Policy Details

  • 24 hours notice required for all cancellations and reschedules
  • Applies to all services and bookings
  • Cancellation fee applies for late cancellations or no-shows

Referral Program Terms & Conditions

Share the love and save together! Review the terms and conditions for our referral programs below.

Refer a Friend Terms and Conditions

  • The referring client receives $75 off a treatment when they refer a friend to Cosmetics by Briony.
  • The referred friend also receives $75 off their first treatment at Cosmetics by Briony.
  • A minimum treatment spend of $225 applies to redeem the $75 offer.
  • The $75 offer is valid on treatments only and excludes product purchases.
  • The referred friend must be a new client to Cosmetics by Briony for the offer to be valid.
  • The $75 offer cannot be refunded or redeemed for cash.
  • The referring client may redeem their $75 once the referred friend has completed a paid treatment.
  • There is no limit to how many friends you can refer or how many $75 credits you can earn.
  • The $75 offer can be used in conjunction with other promotions or discounted treatments, unless otherwise stated.
  • Offer values may change at the discretion of Cosmetics by Briony.
  • All treatments are subject to a clinical consultation and suitability assessment on the day.
  • The $75 credit must be used in one visit and cannot be split across multiple appointments.
  • The referring client must redeem their $75 credit within three months of the referred client's first completed treatment.

Local Partner Referral Terms & Conditions

  • Referred clients receive $75 off their first treatment at Cosmetics by Briony.
  • A minimum treatment spend of $225 applies to redeem the $75 offer.
  • The $75 offer is valid on treatments only and excludes products.
  • The client must be new to Cosmetics by Briony for the offer to apply.
  • The $75 credit cannot be refunded or exchanged for cash.
  • The $75 offer may be used with other promotions or discounted treatments, unless otherwise stated.

Have Questions About Our Policies?

Contact us directly if you need clarification on any of our policies or have specific concerns about your order.

Call (07) 3137 1643Email Us