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  • What happens if I no-show to my appointment at Cosmetics By Briony?
    At Cosmetics By Briony, we understand that life can be unpredictable; however, no-shows significantly impact our scheduling and service efficiency. If you fail to show up for your scheduled appointment without prior notice, you will be subject to a no-show fee. This policy helps us manage our time effectively and ensure that all our clients receive the highest standard of care. To avoid this fee, please inform us at least 24 hours in advance if you need to cancel or reschedule your appointment. Thank you for your understanding and cooperation.
  • Q: Why can't I see all the prices for the aesthetic treatments on the Cosmetics By Briony website?
    Cosmetics By Briony is a responsible aesthetic clinic, we understand the importance of following guidelines and procedures to ensure that our clients receive the best possible care. That's why we are making changes to our website, social media, and advertising content in support of the recent guidance provided by the TGA regarding the advertising of cosmetic injectables. Our team of experienced professionals are dedicated to providing you with the best possible care and ensuring that all procedures are performed safely and responsibly.
  • Why is there a credit card surcharge when paying for services at Cosmetics By Briony?
    At Cosmetics By Briony, we strive to maintain transparency and fairness in our pricing structure. To achieve this, we pass on the credit card surcharge to our clients. This small fee is directly related to the costs imposed by credit card companies for processing payments, which allows us to keep our base prices as affordable as possible for all our clients. By doing so, we can continue to offer a wide range of services, from advanced skin treatments to non-surgical cosmetic procedures, without compromising the quality you expect from our salon. We do offer ZIP, AFTERPAY, CASH and EFTPOS Thank you for your understanding and continued support.
  • What is the cancellation policy at Cosmetics By Briony?
    At Cosmetics By Briony, we strive to provide impeccable service and ensure all our clients have access to their desired treatments in a timely manner. As a result, we have implemented a cancellation policy requiring a minimum of 24 hours' notice for any appointment changes or cancellations. If you fail to provide at least 24 hours' notice, a $50 fee will be charged. This policy allows us to manage our schedule effectively and offer the best possible service to all our clients. Thank you for your understanding and cooperation.
  • Q: How do I book a consultation with Cosmetics By Briony?
    A: Booking a consultation with Cosmetics By Briony is a straightforward process designed to ensure you receive personalised attention and expert advice. You can schedule your consultation in one of three easy ways: 1. Online Booking: Visit our website at www.cosmeticsbybriony.com and navigate to the 'Book a Consultation' page. There, you can view available time slots and select one that fits your schedule. Fill in the necessary details and submit the form to confirm your appointment. 2. Phone Call: If you prefer a more direct approach, feel free to call our clinic at 07 3 137 1643. Our friendly staff will assist you in finding a convenient time for your consultation and answer any preliminary questions you may have. 3. In-Person: Drop by our Clinic at Shop 6a, 335 Honour Ave, Graceville QLD 4075 during business hours. Our team will be happy to schedule your consultation on the spot and give you a brief overview of the services we offer. Whether you're interested in skin treatments or non-surgical cosmetic procedures, our founder Briony, with over 25 years of industry experience, ensures that each client receives expert guidance tailored to their specific needs. Booking a consultation is your first step towards achieving real results with Cosmetics By Briony.
  • Ensuring a Safe Choice with Aesthetic Treatments
    At Cosmetics By Briony, we prioritise the safety and well-being of our clients above all else. To help you make informed decisions about your treatments, we’ve created a guide with essential information on cosmetic procedures. We believe in the power of education and open communication to ensure our clients are aware of the potential risks and side effects associated with any treatment. While complications can occur even with the most skilled professionals, it’s important to remember that every cosmetic procedure carries some level of risk, no matter how simple it may seem. Even with prior experience, it’s crucial to carefully assess your decision each time you consider a treatment. If you decide to proceed with a cosmetic procedure, always prioritise safety. Make sure you’re equipped with the right questions to ask and consider the following key factors: The qualifications of the professionals involved The products being used The location where the procedure will take place Understanding Cosmetic Injectables There are severaltypes of injectable substances: Botulinum toxin type A – Temporarily relaxes facial muscles that cause wrinkles. Dermal fillers – Add volume to wrinkles and enhance facial features. Both types of injectables are considered prescription-only medications (Schedule 4). This means they can only be prescribed and administered by authorized and registered healthcare professionals with a valid prescription. 3. Bio Regenrative Treatments - These treatments do not add volume or enhanve facial features. These are about stimulating your own collagen and elastin to promote healthier skin over time. ​ Understanding Cosmetic Injectables​ The two primary types of injectable substances are: Botulinum toxin type A, which temporarily relaxes the facial muscles that cause wrinkles. Dermal fillers, which add volume to wrinkles and enhance facial features. These injectables are classified as prescription-only medications (Schedule 4), meaning only authorised and registered healthcare practitioners can prescribe and use them with a prescription for the treatment. ​ What Other Risks Should You Consider? It's important to recognise that all procedures come with inherent risks; nothing is entirely free of them. We aim to ensure you are fully informed about these risks before undergoing any procedure. ​ Being prepared and educated on what to expect before, during, and after the procedure. This includes knowing that a qualified healthcare practitioner will provide necessary aftercare, especially if you experience any side effects or complications. ​ Injectable cosmetic procedures can carry a range of potential side effects and complications. Here are some important questions to ask: - What are the common side effects associated with this injectable? - How can I identify a complication that requires medical attention? - What are the expected side effects? ​ Below is a list of possible side effects and complications for two commonly used products. For more details, refer to the consumer medicines information leaflet included with the packaging. ​ Botulinum Toxin Type A - Redness - Swelling at the injection site - Bruising - Skin tightness - Drooping eyelids - Headaches - Facial pain - Muscle weakness - Numbness or tingling - Nausea ​ Dermal Fillers - Bruising - Swelling and redness at the injection site - Itching - Skin discoloration - Vascular occlusion (blocked blood vessel causing skin tissue death) - Permanent blindness - Double vision - Stroke - Bleeding - Infection (bacterial or viral) - Skin ulceration - Nodules under the skin - Allergic reactions - Inflammatory reactions - Hematoma (blood collection under the skin or in deeper tissues) - Permanent disfigurement and scarring from any of the above ​ Being informed is crucial for making the best decisions regarding your care. ​ Dermal Fillers Contraindications for Treatment -Is under the age of 18 -Is pregnant, actively trying to become pregnant or is currently breastfeeding. -Has an unstable autoimmune condition -Is hypersensitive to any of the ingredients -Has a known anaphylaxis to bees -Has received the vaccine in the last 2 weeks or planned in the next 2 weeks -Is currently unwell and has a febrile status -Is currently on antibiotics or has been in the 14 days before treatment -Has an active skin infection, cold sores, sunburn, eczema, psoriasis, papules or pustules or a healing wound in the treatment area -Has any planned surgical procedure less than 4 weeks post-treatment -Has had a surgical procedure less than 6 weeks before the treatment -Has had any major dental work in the past 4 weeks or scheduled in the next 4 weeks. -Has had any minor dental work in the past 2 weeks or scheduled in the next 2 weeks. -Has an overseas flight within the following 14 days following treatment -Has had Sculptra to the same area 12 weeks prior or post-treatment
  • What are the terms and conditions for special offers and discounts at Cosmetics By Briony?
    At Cosmetics By Briony, we take pride in offering our clients exceptional value along with top-notch aesthetic treatments. Our special offers and discounts are designed to provide accessible beauty solutions while maintaining our commitment to quality. Here are the key terms and conditions for our special offers and discounts: 1. Eligibility: Special offers and discounts are available to new and existing clients unless specified otherwise. Some offers may be exclusive to new clients or specific treatment packages. 2. Validity Period: Each special offer or discount has a clearly stated validity period. Ensure to book and avail of the services within this timeframe, as extensions are not generally permitted. 3. Non-transferable: Offers and discounts are non-transferable and cannot be shared or combined with other promotions, unless explicitly stated. 4. Appointment Booking: Appointments must be booked in advance to redeem any special offer or discount. Mention the offer during the booking process to ensure eligibility. 5. Cancellations and Rescheduling: If you need to cancel or reschedule an appointment made under a special offer, please notify us at least 24 hours in advance. Failure to do so may result in forfeiture of the offer. 6. Restrictions: Some treatments may not be eligible for discounts, and specific conditions may apply. For instance, offers may not be applicable to already discounted packages or premium services. 7. Documentation: Present the promotional code or offer details at the time of your appointment to avail of the discount. For any questions or detailed information regarding our current special offers and eligibility, please contact our team directly. We are here to help you achieve the best results from our services with the added benefit of savings. Visit our website or call us for the latest promotions and how you can benefit from them.
  • What is a Refer a Friend Campaing at Cosmetics By Briony, and how does it work?
    Thank you for participating in our Refer a Friend Campaign! These Terms and Conditions apply to your participation in this promotion and must be followed to ensure eligibility for rewards. Eligibility To participate in the Refer a Friend Campaign, both the referrer (you) and the referred friend must meet the following requirements: The referrer must be an existing customer of Cosmetics By Briony. The referred friend must be a new customer of Cosmetics By Briony and must not have received any prior treatments or services at Cosmetics By Briony. Campaign Offer After the referred friend successfully books and completes their treatment, the referrer will receive $50 off their next treatment or service at Cosmetics By Briony. When the referred friend books and completes their treatment, they will receive $50 off their first treatment or service. The offer is valid only for treatments or services that meet the terms outlined in these conditions. How to Participate To refer a friend, provide your unique referral link/code to a friend. Your friend must use this referral link/code to book their first treatment at Briony. Both you (the referrer) and your referred friend must fulfil all requirements to receive the discount. Qualifying Treatment The $50 discount applies only to eligible treatments at Cosmetics By Briony. It cannot be used for products, packages, or promotional services unless specified. The referred friend’s treatment must be of the required value to qualify for the discount ( minimum spend requirement of $325. The discount will not be applicable if the referred friend cancels or fails to show up for their appointment. Restrictions Each participant may refer an unlimited number of friends; however, discounts will only be applied when each referred friend meets all criteria. The discount cannot be combined with any other offers, promotions, or discounts unless explicitly stated. The $50 discount for both the referrer and referred friend is non-transferable and has no cash value. Timing & Redemption Referrer discounts will be applied after the referred friend completes their treatment. The discount will be available for use on the next treatment scheduled. Referred friends must complete their treatment within [30/60] days of their booking to qualify for the discount. If a referred friend cancels or does not attend their appointment, no discount will be granted. Modification and Termination Cosmetics By Briony reserves the right to modify, suspend, or terminate the Refer a Friend Campaign at any time without prior notice. Any changes to these Terms and Conditions will be posted on (Business Website ). General Terms By participating in the campaign, you agree to comply with all applicable laws and regulations. Cosmetics By Briony is not responsible for any technical issues or delays that prevent participants from receiving their rewards. Briony Beard reserves the right to disqualify any participant suspected of fraud, abuse, or violating the terms of this campaign. ​ We are dedicated to providing our clients with the best value and the highest standard of services. Our special offer of $50 off for new clients cannot be combined with any other promotions or discounts. Any service that is already discounted or part of a promotion cannot be further reduced.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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