RefundPolicy

Please Read

At Cosmetics by Briony, we are committed to providing high-quality products and exceptional service. Please take a moment to read our return and refund policy before making a purchase.

Change of Mind

We do not accept returns or refunds for a change of mind. Due to the nature of our products and for hygiene and safety reasons, all sales are final unless the item is faulty.

Faulty or Damaged Products

If you believe your product is faulty or has been damaged during transit, please contact us within 7 days of receiving your order. We may request photos or additional information to assess the issue.

If the product is deemed faulty, we will return it to the manufacturer for assessment. If approved, a replacement or refund will be issued based on the manufacturer's outcome.

Conditions for Faulty Product Returns

Proof of purchase (receipt or order confirmation) is required.
The product must be returned in its original packaging, where possible.
Only items deemed faulty by the manufacturer will be eligible for a refund or replacement.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.